Keeping the Customers Satisfied

When the Affordable Care Act was passed, the law created something known as the Partnership for Patients. The program is aimed at reducing hospital acquired conditions and readmissions while improving the relationship between healthcare professionals and patients....

Can We Teach Compassion?

When a nurse says “The doctor will see you now,” the doctor might not really be seeing you. According to a 2013 study by Johns Hopkins University, a large majority of young doctors fresh out of medical school failed to use common communication skills with hospitalized...

What is the Governments Role in Healthcare?

Regulation plays a major role in the healthcare industry, and healthcare in the United States is filtered through an alphabet soup of government agencies including the HHS, the CDC, the AHRQ, the FDA and the CMS. The Department of Health and Human Services is a...

Clinics Versus Hospitals

There are more than 5,750 hospitals in the United States. In 2012, they treated nearly 36 million patients. Millions more were treated on an outpatient basis at the nation’s more than 15,000 urgent care centers and other health care clinics. And a new type of...